We are often asked by clients to facilitate executive team meetings and retreats about key decisions, strategic issues, and challenges. In fact, sometimes that is the first place the client wants to start, even before the coaching begins. Our facilitation services help our clients gain clarity around organizational challenges in a number of areas. Facilitation is a natural extension of what you already do and who we are.
Every week it seems we read about a new business that has done something that defies common sense when it comes to poor customer service – whether airlines, automakers, restaurants, hospitals, or government. Fortunately, organizations are focusing on improving service. This solution helps organizations become more aware of their need to offer service excellence and develop plans to improve their customers’ experience across the board.
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